Terms and Conditions
Man with Van Crofton Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Crofton Park provides removal, collection, delivery and associated services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.
We, us, our means Man with Van Crofton Park, the provider of removal and related services.
You, your means the customer who requests and pays for the services.
Services means any removal, transport, delivery, loading, unloading, packing, storage, waste collection or related services we agree to provide.
Items means the goods, furniture, personal belongings or materials to be moved, transported, handled, stored or removed under this Agreement.
Service area means the areas in which we routinely provide services, including Crofton Park and surrounding locations, as advised at the time of booking.
2. Scope of Services
We provide man and van, home and office removals, collections, deliveries and related services within our service area and across the United Kingdom where agreed in advance. Our exact services, including vehicle size, number of operatives, and any additional tasks such as packing or furniture assembly, will be confirmed during the booking process.
Any descriptions of services or prices provided verbally or in general marketing materials are for guidance only and do not form part of this Agreement unless expressly confirmed in writing or in your booking confirmation.
3. Booking Process
3.1 Booking request
You may request a booking by providing accurate information about your requirements, including collection and delivery addresses, access details, parking restrictions, property type, number and nature of Items, and preferred dates and times. Quotations are based on the details you provide.
3.2 Acceptance of booking
Your booking is not confirmed until we have accepted it and provided a booking confirmation. We reserve the right to refuse a booking at our discretion, for example where access is unsafe, the work is outside our normal service area, or we have no availability for the requested time.
3.3 Changes to booking
If you wish to amend your booking, you must notify us as soon as possible. Changes may affect the price and our ability to carry out the work at the original time. Any revised price will be confirmed before we agree to the change. We may not be able to accommodate changes made at short notice.
3.4 Information accuracy
You are responsible for ensuring that all information provided during the booking process is complete and accurate. If, on arrival, the job is significantly larger, more complex, or different from that described, we may increase the price, require additional time or vehicles, or decline to carry out all or part of the work.
4. Quotations and Pricing
4.1 Quotations
Any quotation we provide is based on the information you give us and is valid for a limited period as stated in the quotation or otherwise confirmed by us. Quotations are normally provided either as a fixed price or on an hourly rate basis with a minimum charge.
4.2 Exclusions
Unless expressly stated, quotations do not include packing materials, disconnection or reconnection of appliances, dismantling or reassembly of furniture, disposal of waste or unwanted items, or any charges payable to third parties such as parking fees, congestion charges, tolls or permits.
4.3 Additional charges
Additional charges may apply where:
Access is restricted, difficult or unsafe, requiring extra time or equipment.
Parking is not arranged by you, resulting in parking fees, fines or the need to park further away.
Items are significantly more or heavier than described, or require specialist handling.
Work extends beyond the booked time due to delays outside our control, including waiting for keys or third parties.
Waste disposal is required or requested.
5. Payments and Invoicing
5.1 Payment terms
Unless agreed otherwise in writing, payment is due either in full in advance or immediately upon completion of the services on the day of the move. We may require a non-refundable deposit to secure your booking, particularly for larger jobs or at peak times.
5.2 Methods of payment
We accept commonly used UK payment methods as advised at the time of booking. You are responsible for ensuring that sufficient funds are available and that payments are made in cleared funds when due.
5.3 Late or non-payment
If payment is not made when due, we reserve the right to:
Cease work or withhold delivery of Items until payment is received in full.
Apply reasonable interest and administrative charges on overdue sums.
Recover from you any costs incurred in pursuing payment, including collection and legal fees.
5.4 Invoices and receipts
We can provide receipts or invoices upon request. You should check all details and notify us promptly of any errors.
6. Cancellations and Rescheduling
6.1 Your right to cancel
You may cancel or reschedule your booking by giving us notice. The level of charge, if any, will depend on how much notice you provide, as follows unless otherwise stated in writing at the time of booking:
More than 7 days before the scheduled start time: any deposit may be retained to cover administrative costs, but no further cancellation charge will usually apply.
Between 7 days and 48 hours before the scheduled start time: we may retain your deposit and charge a reasonable cancellation fee to reflect time reserved and any costs incurred.
Less than 48 hours before the scheduled start time or on the day: we reserve the right to charge up to 100 percent of the quoted price.
6.2 Our right to cancel
We may cancel or suspend the services where:
You fail to provide accurate information or adequate instructions.
Access is unsafe, illegal or impossible.
Weather or other circumstances beyond our reasonable control make it unsafe or impracticable to proceed.
You fail to pay any required deposit or pre-payment.
If we cancel for reasons within our control, we will refund any sums you have paid for services not provided. We will not be liable for any consequential loss arising from cancellation, such as missed appointments, loss of earnings, or penalties imposed by third parties.
7. Your Responsibilities
7.1 Packing and preparation
Unless otherwise agreed, you are responsible for packing and protecting your Items in a manner suitable for transport. Fragile or valuable Items should be properly wrapped and clearly labelled. We are not responsible for damage arising from inadequate or inappropriate packing carried out by you or a third party.
7.2 Access and parking
You must ensure that adequate access and parking are available at both the collection and delivery locations. Where permits, authorisations or visitor passes are required, you are responsible for arranging these in advance. You are liable for any parking charges, fines or penalties that arise from a lack of suitable parking arrangements, and you authorise us to add those costs to your final bill.
7.3 Items not to be moved
You must not ask us to move or handle any Items that are illegal, hazardous, explosive, highly flammable, perishable, alive, or otherwise unsuitable for transport, including but not limited to gas cylinders, open tins of paint, fuels, chemicals, or waste materials, unless we have expressly agreed in writing.
7.4 Supervision
You, or an authorised representative, must be present at the collection and delivery addresses to provide access, instructions and to check that the services are completed to your satisfaction. If no one is present, we will use reasonable judgment, but we are not liable for any loss or damage arising from decisions taken in your absence.
8. Our Responsibilities and Limitations of Liability
8.1 Duty of care
We will exercise reasonable care and skill in providing the services and handling your Items. However, our liability is subject to the limitations set out in this Agreement.
8.2 Exclusions of liability
We shall not be liable for:
Normal wear and tear, minor scrapes or scuffs that may occur during moving.
Damage to Items or property arising from inadequate packing by you or a third party.
Damage or loss where Items are already fragile, defective or not in a suitable condition for transport.
Loss of value, depreciation, or indirect or consequential losses such as loss of earnings, profits, business or opportunity.
8.3 Limit of liability for loss or damage
Our total liability for loss of or damage to your Items, caused by our negligence or breach of contract, shall be limited to a reasonable sum per job, taking into account the nature and value of the Items and the amount you have paid for the services. You are advised to arrange your own insurance cover for high value or irreplaceable Items, as our standard liability may not reflect their full value.
8.4 Damage to property
If we cause damage to premises or property other than the Items being moved, due to our negligence, our liability shall be limited to the cost of repair or, at our option, reasonable compensation for the loss. You must notify us of any such damage as soon as reasonably practicable and allow us a reasonable opportunity to inspect and, where appropriate, remedy the damage.
8.5 Time limit for claims
Any claims for loss or damage must be notified to us in writing as soon as reasonably possible and, in any event, within 7 days of completion of the services. Failure to notify us within this time may affect our ability to investigate and may limit or extinguish our liability.
9. Waste, Rubbish and Environmental Regulations
9.1 Waste carriage
Where we agree to remove and dispose of unwanted items, rubbish or waste, we will do so in accordance with applicable UK waste and environmental regulations. We will only carry waste that we are lawfully permitted to transport and dispose of.
9.2 Prohibited waste
We will not remove hazardous, clinical, toxic or controlled waste such as chemicals, asbestos, medical waste, solvents, oils or similar materials. You are responsible for arranging appropriate specialist disposal for such items.
9.3 Accuracy of description
You must accurately describe any waste or unwanted Items for disposal. If, on collection, the materials are of a different type or quantity from those described, we may refuse to collect them, adjust the price, or require you to make alternative arrangements.
9.4 Environmental responsibility
We will use reasonable efforts to dispose of waste responsibly in line with current UK regulations, which may include recycling or reuse where practicable. However, we give no guarantee as to the specific method of disposal used in each case.
10. Delays and Events Beyond Our Control
10.1 Delays
We will use reasonable efforts to arrive at the agreed time, but timings are approximate. We are not liable for delays caused by factors beyond our reasonable control, including traffic, road closures, accidents, adverse weather, delays in gaining access, or actions of third parties.
10.2 Force majeure
If an event occurs that is beyond our reasonable control and which affects our ability to provide the services, we may suspend or cancel the services without liability, other than to refund any payments for services not provided.
11. Insurance
We maintain appropriate insurance cover for our operations in line with industry practice. Our insurance does not necessarily cover the full value of all Items carried. You are strongly advised to arrange your own additional insurance for valuable or fragile Items, or where you require cover above our standard limits. Details of our insurance can be provided on request.
12. Complaints and Dispute Resolution
12.1 Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day where possible so that we can attempt to resolve it immediately. If the issue is not resolved, you should submit a written complaint as soon as reasonably practicable, providing full details and any supporting evidence.
12.2 Handling disputes
We will review all complaints and aim to respond within a reasonable timeframe. We may request additional information or evidence. Both parties agree to act in good faith to resolve disputes promptly and reasonably. Nothing in this section affects your statutory rights.
13. Privacy and Data Protection
We will collect and process your personal information only for the purposes of managing your booking, providing the services and handling payments and any associated queries. We will keep your information secure and will not sell your details to third parties. We may share information only where necessary to provide the services or comply with legal requirements.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that we may also bring proceedings in any other jurisdiction where you are resident or have assets.
15. General Provisions
15.1 Entire agreement
This Agreement constitutes the entire agreement between you and us in relation to the services and supersedes any prior discussions, correspondence or understandings.
15.2 Variation
No variation to these Terms and Conditions shall be effective unless agreed in writing by us. Our failure to enforce any provision shall not constitute a waiver of that provision.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 Assignment
You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the services.
By proceeding with a booking and allowing work to commence, you confirm that you have read, understood and agree to these Terms and Conditions.
