Man With Van Croftonpark Terms and Conditions

These Terms and Conditions apply to all services provided by Man With Van Croftonpark, including home moves, office relocations, item transport, furniture delivery, and related loading or unloading support. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to set out the basis on which the service is provided, the responsibilities of both parties, and the limits of liability. They should be read carefully before any appointment is confirmed.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the man with van service name, and references to “you” and “your” mean the customer, client, or person making the booking. The agreement applies whether the booking is made by phone, email, online enquiry, or any other accepted method. If the person who books the service is acting on behalf of someone else, they must ensure that the actual recipient of the service is aware of and accepts these terms.

The service may involve a simple van hire with driver, a two-person moving team, a one-off collection, or a larger coordinated move depending on the booking details. The exact scope of work, the time required, access conditions, and any special handling needs should be confirmed at the point of booking. Any quotation given is based on the information supplied by the customer and may be revised if the circumstances at the time of service differ from those originally described.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have acknowledged the requested date, time, and service requirements. A booking may be accepted provisionally until all necessary details have been checked. The customer must provide accurate information about the collection and delivery addresses, property access, item dimensions, parking restrictions, stairs, lifts, and any fragile or unusually heavy goods. Failure to provide complete information may affect timing, pricing, and the ability to complete the work safely.

When arranging a van and man service in Crofton Park, the customer should ensure that the selected service matches the actual job. If the work involves dismantling, reassembly, specialist handling, waiting time, multiple drops, or restricted access, these requirements should be disclosed in advance. We reserve the right to decline or amend a booking where the job is materially different from the description originally supplied. This protects both service quality and safety.

Bookings may be scheduled for a specific time slot or for a flexible arrival window. While every reasonable effort will be made to attend on time, arrival times are estimates and may be affected by traffic, weather, road closures, or earlier delays. The customer agrees to allow reasonable access to the premises and to prepare the items for collection unless prior arrangement has been made for loading assistance. Where a parking permit, bay suspension, or site access authorisation is required, the customer is responsible for obtaining it unless otherwise agreed in writing.

2. Payments and Charges

Prices are normally based on the agreed quotation, hourly rate, fixed fee, or a combination of these factors. Charges may reflect labour, vehicle use, fuel, tolls, congestion-related costs where applicable, handling requirements, waiting time, and any additional services requested on the day. Unless expressly stated otherwise, quotations are based on the information provided before the service begins and may be adjusted if the job takes longer or becomes more complex than expected.

Man with van Croftonpark services may require a deposit or advance payment to secure a date. Where a deposit is taken, it will usually be deducted from the final invoice unless the booking is cancelled in breach of these terms. The balance must be paid in full on completion of the service or within the payment period stated on the invoice. We may accept bank transfer, card payment, or other agreed methods. Cash payments, if accepted, must be made in the exact amount requested.

If the customer fails to pay any amount due on time, we reserve the right to withhold further work, retain goods only to the extent permitted by law, charge reasonable recovery costs, and pursue any outstanding balance. Any disputed charge should be raised promptly and in good faith. The customer remains responsible for any third-party charges arising from incorrect information supplied at booking, including parking fines, storage fees, redelivery costs, or failed access charges where those costs result from inaccurate or incomplete instructions.

All prices are stated exclusive of VAT unless expressly indicated otherwise. If VAT is chargeable, it will be added at the applicable rate. Any estimate for a house move, flat removal, or item transport is not a guaranteed final price unless specifically confirmed as a fixed quotation in writing. Additional time spent waiting for keys, building access, lift delays, or customer-requested changes may be charged in accordance with the rates communicated at the time of booking.

3. Cancellations, Amendments, and Delays

The customer may request a cancellation or amendment by giving notice as early as possible. The amount refundable, if any, will depend on the notice period and whether vehicles, staff, or equipment have already been allocated. Where a cancellation is made with sufficient notice, we may refund part or all of the payment after deducting any reasonable non-recoverable costs. If the booking is cancelled at short notice, on arrival, or after work has commenced, the customer may be charged for the time, transport, and labour already committed.

For a man with a van booking, short-notice cancellations can create a significant loss because the vehicle and team may have been reserved specifically for that job. Unless otherwise stated in the quotation or confirmation, cancellations made within 24 hours of the scheduled time may be subject to a charge, and same-day cancellations may be charged in full where the team has already been dispatched or prevented from taking another booking. If the customer needs to amend the date, time, or scope of work, we will try to accommodate the request, but changes are subject to availability.

We are not responsible for delays caused by circumstances outside our reasonable control, including extreme weather, traffic accidents, emergency roadworks, vehicle breakdowns, public transport disruptions affecting staff arrival, or access problems at the collection or delivery point. If a delay occurs, we will aim to keep the customer informed and to complete the service as soon as reasonably possible. If the customer is not present at the agreed time and the delay prevents completion of the job, waiting time charges may apply.

4. Customer Responsibilities

The customer must ensure that items are ready for collection in a safe and accessible condition. Fragile items should be properly packed, sealed, and labelled where appropriate. The customer should remove loose contents from furniture and appliances, unless we have agreed to assist with packing or preparation. We do not inspect every item for hidden weakness, and we are not responsible for damage caused by inadequate packaging, defective construction, or pre-existing faults.

The customer must notify us before the service begins if any item contains hazardous, valuable, or sensitive contents. This includes cash, documents, keys, jewellery, medicines, firearms, antiques, artwork, or electronic data. Unless previously agreed in writing, we do not accept responsibility for the security or integrity of such contents. The customer should also ensure that any prohibited, dangerous, or unlawful goods are not included in the load.

Where the job requires access to stairwells, shared entrances, private roads, or restricted property, the customer must secure the necessary permissions. If property managers, landlords, neighbours, or building staff impose rules that affect the service, the customer should notify us in advance. Any delay, redirection, or extra handling resulting from access restrictions may incur additional charges. The customer is also responsible for making sure that the delivery address can receive the goods at the agreed time.

5. Liability and Insurance

We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to the extent permitted by UK law. We are not liable for loss or damage caused by events outside our control, by information supplied by the customer that is incomplete or inaccurate, by items packed by the customer, or by pre-existing defects, wear, or instability. Customers are encouraged to arrange appropriate insurance for items of special value.

Our liability for direct loss arising from negligence, where established, will usually be limited to the lower of the repair cost, replacement value, or the amount recoverable under any relevant insurance cover, subject always to applicable legal limits. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. Nothing in these terms is intended to affect statutory rights where those rights apply.

If items are damaged in transit, the customer must notify us as soon as reasonably possible and provide details of the issue. Any claim should include photographs, a description of the item, and evidence of its value where available. Claims may be rejected if the customer fails to inspect the goods promptly after delivery or continues to use an item after discovering damage. Minor scuffs, cosmetic marks, or wear consistent with normal moving activity do not automatically amount to a compensable loss.

We are not responsible for indirect or consequential losses, including missed appointments, business interruption, profit loss, emotional distress, or loss of opportunity, except where such exclusion is prohibited by law. If a claim is accepted, any payment will be limited to the reasonable cost of repair or replacement and will not exceed the maximum permitted by law or any applicable insurance arrangement. The customer agrees to cooperate with any reasonable investigation into the circumstances of the claim.

6. Waste, Disposal, and Environmental Compliance

Where the service involves removal of unwanted items, packaging, or general waste, both parties must comply with relevant UK waste regulations. We only remove, transport, or dispose of waste where this has been agreed in advance and where the contents are lawful and properly described. The customer must not present hazardous waste, clinical waste, asbestos, chemicals, gas canisters, or other regulated materials unless we have expressly confirmed that we are authorised and equipped to handle them.

Under waste law, the customer remains responsible for accurate description of materials, and we may ask for clarification before collection or disposal. Waste must be presented in a safe manner and must not include concealed items, sharps, liquids, batteries, pressurised containers, or contaminated goods unless specifically accepted. If prohibited waste is discovered during loading or after collection, we may refuse to transport it, return it, or require the customer to arrange lawful removal at their own expense.

Where waste transfer arrangements apply, the customer agrees that we may provide documentation, keep records, and take any steps needed to comply with the law. Reuse, recycling, or disposal will be carried out through appropriate and lawful channels where possible. The customer must not ask us to dispose of items in breach of environmental, licensing, or duty-of-care requirements. If a local authority, landlord, or site operator imposes additional rules, these must be followed.

7. Property, Access, and Completion of Service

The service is considered complete when the agreed tasks have been carried out at the collection and delivery points, or when the customer instructs us to stop work. If the customer is absent, unavailable, or unable to receive the goods, we may place the items in a secure location if possible, but we are not obliged to leave them unattended. Additional charges may apply for storage, return, re-delivery, or waiting time if completion is delayed by the customer.

Our team may refuse to move any item that is unsafe, too heavy for the available access, likely to cause damage to property, or likely to injure staff. We may also refuse to continue if the customer requests work that is unlawful, unsafe, or materially different from the original booking. If work cannot continue for reasons attributable to the customer, we may still charge for the portion already performed and for reasonable travel or labour costs incurred.

Any assistance with dismantling, assembly, lifting, or positioning is provided on a reasonable-effort basis unless expressly agreed as a specialist service. We do not guarantee that all items can be dismantled and rebuilt perfectly, particularly where fittings are worn, incomplete, or manufacturer instructions are unavailable. The customer accepts that some furniture or appliances may require handling with care and that certain items may not withstand repeated movement.

8. General Legal Provisions

These Terms and Conditions form the entire agreement between the parties in relation to the booked service and supersede any prior discussions or informal statements, except where a written variation has been confirmed. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect. No failure or delay by us in enforcing a right shall be treated as a waiver of that right.

We may update these terms from time to time to reflect changes in the law, operational requirements, or payment practices. The version in force at the time of booking will apply to that service unless a later version has been expressly agreed. The customer should keep a copy of the booking confirmation and any written quotation for reference. In the event of conflict between a quotation and these terms, the quotation will prevail only to the extent of the specific conflicting point.

Governing law: These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By booking the service, the customer confirms acceptance of this legal framework and agrees that the contract is to be read under UK law.